Terms of Service

1. Acceptance of Terms

By using the FreshWash website, mobile application, and any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Services after any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

2. Our Services

FreshWash provides professional laundry and dry cleaning services, including but not limited to:

• Wash & Fold: Machine washing, drying, and folding of clothes.
• Dry Cleaning: Professional dry cleaning for delicate fabrics.
• Ironing: Expert ironing and pressing services.
• Stain Removal: Specialized treatment for tough stains.
• Pickup & Delivery: Convenient pickup and delivery of laundry items.

We strive to provide high-quality services that meet your expectations. However, we cannot guarantee specific results for all items due to variations in fabric types, stains, and condition of garments.

3. User Responsibilities

When using our Services, you agree to:

• Provide Accurate Information: You must provide accurate and complete information when placing orders, including contact details and pickup/delivery addresses.
• Prepare Items Properly: You are responsible for checking all pockets and removing any items that could be damaged during cleaning.
• Disclose Special Instructions: You must inform us of any special care instructions, allergies, or concerns regarding your items.
• Follow Safety Guidelines: You must not send items that contain hazardous materials, illegal substances, or items that could damage our equipment.

4. Payment Terms

All services are subject to payment at the time of order placement or upon delivery, depending on the service selected. We accept the following payment methods:

• Bank Transfers: Direct bank transfers to our designated accounts.
• Credit/Debit Cards: Visa, Mastercard, and other major cards.
• Mobile Money: Various mobile payment platforms.
• Cash: Cash payments upon delivery (where available).

Prices are subject to change without notice. We reserve the right to adjust pricing based on market conditions, service complexity, or other factors.

5. Refund Policy

We strive to provide complete satisfaction with our services. If you are not satisfied with our work, please contact us within 24 hours of receiving your items. Refunds may be issued under the following circumstances:

• Service Errors: If we make an error in processing your order (e.g., wrong items returned, missed items).
• Damage: If we damage an item due to negligence (subject to evaluation).
• Unsatisfactory Results: If the quality of service does not meet our standards (subject to review).

Refunds are issued at our discretion and may be partial or full depending on the circumstances. We reserve the right to evaluate claims and request additional information.

6. Intellectual Property

All content on the FreshWash website and mobile application, including text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of FreshWash or its content suppliers and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, display, or create derivative works of any content without our express written permission. Unauthorized use of our intellectual property may result in legal action.

7. Client Responsibilities

As a client of FreshWash, you agree to:

• Honest Communication: Provide truthful information about the condition and value of items.
• Timely Pickup: Collect your items within the agreed timeframe after we complete the service.
• Feedback: Provide constructive feedback to help us improve our services.
• Respectful Conduct: Treat our staff and representatives with respect and courtesy.

Failure to meet these responsibilities may result in suspension or termination of your account and access to our Services.

8. Timeline and Delivery

We aim to complete all orders within the estimated timeframes provided at the time of order placement. However, delivery times may be affected by factors beyond our control, including:

• Weather Conditions: Severe weather may delay pickup and delivery.
• Traffic: Traffic congestion in your area may affect delivery times.
• Volume: High order volumes may extend processing times.
• Item Complexity: Items requiring special care may take longer to process.

We will make reasonable efforts to notify you of any delays and adjust our schedule accordingly. We are not liable for delays caused by circumstances beyond our control.

9. Confidentiality

We respect your privacy and will keep your personal information confidential in accordance with our Privacy Policy. However, we may disclose information if required by law or to protect our legitimate business interests.

You agree not to disclose or use any confidential information obtained through our Services without our express written consent. This includes, but is not limited to, information about our operations, pricing, and business strategies.

10. Limitation of Liability

To the fullest extent permitted by law, FreshWash shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services. This includes, but is not limited to:

• Damage to Items: We are not liable for damage caused by manufacturer defects, wear and tear, or pre-existing conditions.
• Loss of Items: We are not liable for loss of items that are not properly documented or tracked.
• Business Interruption: We are not liable for any business losses, loss of revenue, or loss of profits.
• Third-Party Claims: We are not liable for claims made by third parties arising from your use of our Services.

11. Termination

We reserve the right to terminate or suspend your access to our Services at any time, without prior notice or liability, for any reason, including but not limited to:

• Breach of Terms: If you violate any provision of these Terms.
• Fraud: If we suspect fraudulent activity or misuse of our Services.
• Inactivity: If your account remains inactive for an extended period.
• Business Reasons: For operational, legal, or business reasons.

Upon termination, your right to use our Services will immediately cease. We may also delete your account and associated information.

12. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any significant changes by posting the updated Terms on this page and updating the "Last Updated" date.

We encourage you to review these Terms periodically to stay informed about your rights and obligations. Your continued use of our Services after any changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Nigeria.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please don't hesitate to contact us:

• Email: hello@freshwash.com
• Phone: +234 800 000 0000
• Address: Lagos, Nigeria

We aim to respond to all inquiries within 24-48 hours.